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The Importance of Communication in Project Management

The Importance of Communication in Project Management

Whether you’re talking about the personal or the professional, communication is the foundation of healthy relationships. When it comes to project management, this is a maxim to take to heart, since 80% of project management is communication. In fact, according to the Project Management Institute’s Pulse of the Profession In-Depth Report, highly effective communicators are more likely to deliver projects on time and within budget.

At WSOL, we understand the importance of maintaining communication between everyone involved in a project. Here are some of the lessons we’ve learned in our years of project management:

Listening Is As Important As Speaking

Everyone involved in a project is going to have their own opinion about what is most important, what should be prioritized, and when something needs to be done. It’s a project manager’s job to listen to all of these opinions, make sure everyone is heard, and keep project objectives in order.

Get Everyone on the Same Page 

One way a project manager can facilitate communication is by making sure everyone is speaking the same language. This goes beyond dialect and applies to any industry or technical jargon as well. There should be a high level overview so everyone can understand the purpose of what is being done and how their work fits into the overall project. In addition, project managers should be ready to provide a communication management plan, because this helps to ensure that everyone involved understands each project participant's role.  

BLACK AND WHITE TEXT HAS NO INFLECTION  

Written text often can be misinterpreted, because words on paper or a computer screen don’t have the tone or inflection that verbal communication does. Holding regular meetings, whether they are done in person, over the phone, or via video chat, can help a project’s participants fully understand each other. If holding these regular meetings isn’t possible, some initial face-to-face meetings can help, since they will allow people to associate a face with a message. Since a project’s success can be tied to individuals’ willingness to work together, facilitating this type of interpersonal communication can make a real difference in how well they do so.  

PICK UP THE PHONE 

Lately, I have been reverting to my old sales habits of just picking up the phone and calling people. Especially if I need an answer that a single person can provide. I feel it has saved me time and helped to strengthen working relationships. In 2018, it's acceptable to just send an email or instant message when information needs to be shared, but this process often takes more time compared to a phone call. Consider the time it takes to compose a message, then revise it to make sure you've written the perfect correspondence, and wait to hear back. In most cases, you could've had a conversation and concluded with a decision in half that time. Regular conversations connect you to people, and it’s the people who get projects done. 

Understand Timing and Prioritization 

The timing of communication can be a critical part of a project’s success. Since project work is often tied to dependent or concurrent tasks, project managers will need to make sure that team members are sharing important information that allows team members to know what has been done and what needs to be done next. It’s also necessary to prioritize communication and convey the right amount of information. Too much communication can be overwhelming, leading to important information getting lost. On the other hand, too little communication might not provide a clear enough picture to allow team members to complete the work that needs to be done. Project managers who understand how to send the right amount of information to the right people at the right time will be able to keep things moving smoothly, resulting in a successful project.

Do you have any questions about how to maintain the right kinds of communication between your projects’ team members? Do you have any communication tips of your own? We’d love to hear them! Please feel free to leave a comment below, or contact us if you want to learn more about the processes that WSOL’s team follows for our web development projects. We look forward to hearing from you!

About the Author

Eric Rickert
Eric Rickert
As one of WSOL’s Technical Project Managers, Eric utilizes his experience in managing IT projects and Inbound Marketing campaigns to organize, clarify, and deliver on client requests. He is passionate about team dynamics and working toward common goals. Eric’s strengths include listening, translating, and communicating technical details to non technical Stakeholders.